Where your call data lives and who can touch it

Call audio, transcripts, summaries, customer details, voice copies and account data are kept in Australian data centres. The processing happens here too, rather than being sent overseas and back, which is also why the agent replies in under a second.

We never share your content with third-party model providers, and we never use it to train anyone else’s models. We may use it to improve and train our own models, which run in Australia.

We keep a current list of every supplier that touches call data, what they do and which country they operate in. You can ask for it before you sign, and we tell customers before the list changes.

Named suppliers and contract terms are provided on request under NDA.

Data is encrypted while it moves and while it sits, and access to customer content is restricted and logged.

Found a vulnerability? Email support@in4m.au and we will reply within one business day.

Two things are mandatory on every Gdayy agent and cannot be switched off. The agent discloses that it is an AI assistant in its opening sentence, in wording you approve, and says so again whenever a caller asks. It also gives a recording notice at the start of the call, so continuing the call is the caller’s implied consent to being recorded.

A caller who does not consent can say so and the agent takes a message instead. Copying someone’s voice needs their written consent.

This describes how the product behaves, not legal advice. Your obligations depend on your state and your industry.